Shipping and Returns
Apostolic Clothing Co. is a collaboration of many vendors - mostly in the US and some in Israel and Turkey. Most of our items are customized/made to order and may need 3-4 days for processing (up to a week in some cases). These items will include the processing time on the listing. Items that are on hand will be shipped after payment confirmation, which usually takes 48 hours to complete. In many cases, if PayPal is not used, we wait for approximately 2 days before sending the item to be sure that payments are fully authorized. All packages are shipped through USPS Priority unless otherwise stated and average 2-3 days to get to our customers. We also offer FedEx and UPS for international or rush orders.
Shipping fees include handling, packaging and postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items in one order because we cannot combine two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
When your item is shipped, tracking information will appear on your PayPal or customer account with Apostolic Clothing Co.
** PROCESSING - means the time it would take to prepare your order BEFORE shipping. Some items may not be readily available and would require a longer processing time, such as Customized Items (up to 2-4 weeks for processing/delivery) or those stored at a different location. Additional processing time, if needed, will be indicated on the item's description for your reference.
All returns/exchanges should be made within 14 days of delivery.
Returns and Exchanges are subject to review and MUST be e-mailed to email@example.com before a case is opened. Please note that items returned prior to speaking to an Apostolic Clothing Co. representative will NOT be entertained. Our Affiliates have different return polices listed with each product.
Only items that are unused, unwashed, and undamaged, with tags intact (if applicable), may be eligible for returns/exchanges. Items that were received already damaged or defective are naturally exempted from this rule.
Apostolic Clothing Co. will ONLY allow Refunds on damaged and/or wrong shipments. It should be sent back within 14 days of delivery, and we will provide Return Labels to cover the cost of sending them back. Refunds and/or exchanges will be processed after damaged/wrong item has been received by us and customers will be notified via email. Apostolic Clothing Co. will ship any replacement merchandise to the customer free of charge.
For items that do not fit, an exchange will be allowed subject to availability; we may offer a different item in case the product the customer wants is not in stock. In the event that a customer changed their mind and wanted to return a non-damaged item, or an item that did not fit, store credits will be given - minus the shipping fees - and they will be responsible for the return shipping.
Customized items (like some denim skirts and activewaer) are NON-REFUNDABLE as they are made specifically for the purchaser, and therefore, not kept in stock. Customers are advised to fill out the "Customizations" tab found below the images for precise measurements. Please DO NOT RETURN CUSTOMIZED ITEMS (unless defective) as refunds and/or exchanges do NOT apply. Customers may request for customized items to be altered due to sizing issues but that will be subject to the tailor's approval, and customer will be responsible for return shipping and aditional materials, if applicable.