We guarantee that all items will be free of damage or manufacturer defect upon receipt. However, if a customer does receive a defective item, we will process a replacement or refund.
** PROCESSING means the time it would take to prepare your order BEFORE shipping. Some items may not be readily available and would require a longer processing time, such as Customized Items (up to 2-4 weeks for processing before delivery) or those stored at a different location.
Orders are processed and shipped typically within 24-48 hours of payment confirmation. Additional processing times (especially for New Arrivals, Formal Wear, and most Men’s Wear) are posted in the product description to give the customer an idea when they can expect delivery. Customized items (like some denim skirts and active wear) need at least 4 weeks processing because they are only made upon order and according to the customer's specifications. We strongly recommend filling out the "Customization Tab" with your measurements (waist, hip, length of skirt) for a more accurate fit.
If your order includes a PREORDER item, we will not ship your order until that item is available. You can opt for partial shipping if you wish to receive the rest of your order earlier. Just put a note or send us a message when you place your order.
If your order includes CUSTOMIZED items like dresses and denim skirts, those will be shipped separately by our affiliate tailors.
DISCLAIMER: When your item is shipped, tracking information will be sent via email. Once package is handed over to courier, they are held responsible for making sure that the item is delivered to the customer. Apostolic Clothing Co. is not liable for lost/stolen/unreceived packages if tracking shows it was delivered.
Customers MUST send an e-mail to firstname.lastname@example.org so a claim can be opened. Please note that items returned prior to speaking to an Apostolic Clothing Co. representative will NOT be entertained. Our affiliates and suppliers have different return policies that we also need to comply with.
Apostolic Clothing Co. gives Refunds on damaged and/or wrong shipments. Customers are asked to send pictures of the defect/damage, or proof that they received the wrong item to email@example.com. Printable Return Labels are emailed to the customer for damaged or wrong items received. Items should be sent back within 14 days of delivery; unused, unwashed, and with tags intact (if applicable). Refunds and/or exchanges will be processed after damaged/wrong item has been returned to us and customers will be notified via email. Please allow 5-7 business days for inspection and verification.
Size exchanges are allowed subject to availability. We will give store credits or a replacement item/s in case the product the customer wants is not in stock. Again, customers MUST send an email to firstname.lastname@example.org BEFORE returning anything. Items must be returned within 14 days of delivery; unused, unwashed, and with tags intact (if applicable). In the event that a customer changes their mind and wants to return a non-damaged item, or an item that did not fit, store credits will be given - minus the shipping fees - and they will be responsible for the return shipping. Please allow 5-7 business days for inspection and verification.
IMPORTANT: Our Support team responds to emails within 48 hours. Please add our email address email@example.com to your contacts to prevent our messages from being sent to your Spam/Junk folder.
Washed or worn items, including those with stains, are NOT eligible for a refund or exchange. This also includes items sent outside of the return period.
Apostolic Clothing Co. offers free local shipping for replacement items. Unfortunately, we are unable to offer free shipping on international exchanges, so customers will be responsible for covering the shipping cost to and from Apostolic Clothing Co.
For INTERNATIONAL orders (Canada, etc.) we can give store credits for returns on non-defective items (size exchanges, replacement requests), or the customer can pay for return shipping fees if they insist on replacements.
FINAL SALE or CLEARANCE ITEMS are strictly under the No Return/Exchange Policy.
Customers are allowed up to but no more than to 2 exchanges for any one purchase.VOUCHERS - only one (1) voucher can be used per transaction.
ALL Customized items (like some denim skirts, dresses, and active wear) are NON-REFUNDABLE as they are made specifically for the purchaser, and therefore, not kept in stock. Customers are advised to fill out the "Customization" tab with their measurements (waist, hip, etc.) for a more accurate fit. Customers may request for customized items to be altered due to sizing issues but that will be subject to the tailor's approval, and customer will be responsible for return shipping and cost of additional materials, if applicable.