Processing and Shipping
We guarantee that all items will be free of damage or manufacturer defect upon receipt. However, if a customer does receive a defective item, we will process a replacement or refund.
** PROCESSING means the time it would take to prepare your order BEFORE shipping. Some items may not be readily available and would require a longer processing time, such as Customized Items (up to 2-4 weeks for processing before delivery) or those stored at a different location.
Orders are processed and shipped typically within 24-48 hours of payment confirmation. Custom items (like some denim skirts and active wear) need at least 4 weeks processing because they are only made upon order and according to the customer's specifications. We strongly recommend filling out the "Customization Tab" with your measurements (waist, hip, length of skirt) for a more accurate fit.
If your order includes a PREORDER item, we will not ship your order until that item is available. You can opt for partial shipping if you wish to receive the rest of your order earlier. Just put a note or send us a message when you place your order.
If your order includes CUSTOMIZED items like dresses and denim skirts, those will be shipped separately by our affiliate tailors.
DISCLAIMER: When your item is shipped, tracking information will be sent via email. Once package is handed over to courier, they are held responsible for making sure that the item is delivered to the customer. Apostolic Clothing Co. is not liable for lost/stolen/unreceived packages if tracking shows it was delivered.
Customers MUST send an e-mail to email@example.com so a claim can be opened. Please note that items returned prior to speaking to an Apostolic Clothing Co. representative will NOT be credited. Our affiliates and suppliers have different return policies that we also need to comply with.
Size exchanges are allowed subject to availability. We will give store credits or a replacement item/s in case the product the customer wants is not in stock. Again, customers MUST send an email to firstname.lastname@example.org BEFORE returning anything. Items must be returned within 14 days of delivery; unused, unwashed, and with tags intact (if applicable). In the event that a customer changes their mind and wants to return a non-damaged item, or an item that did not fit, store credits will be given - minus the shipping fees - and they will be responsible for the return shipping. Please allow 5-7 business days for inspection and verification.
IMPORTANT: Our Support team responds to emails within 48 hours. Please add our email address email@example.com to your contacts to prevent our messages from being sent to your Spam/Junk folder.
Washed or worn items, including those with stains, are NOT eligible for a refund or exchange. This also includes items sent outside of the return period.
Apostolic Clothing Co. offers free local shipping for replacement items. Unfortunately, we are unable to offer free shipping on international exchanges, so customers will be responsible for covering the shipping cost to and from Apostolic Clothing Co.
For INTERNATIONAL orders (Canada, etc.) we can give store credits for returns on non-defective items (size exchanges, replacement requests), or the customer can pay for return shipping fees if they insist on replacements.