Processing and Shipping
REMEMBER TO PURCHASE INSURANCE AS MANY ORDERS SEEM TO BE STOLEN OR MISSING, THIS WILL KEEP YOU PROTECTED ;)
We guarantee that all items will be free of damage or manufacturer defect upon receipt. However, if a customer does receive a defective item, we will process a replacement or refund.
We ship from our Duluth, GA office as well as our Overseas warehouse at our mission location so tracking will come from either location.
** PROCESSING means the time it would take to prepare your order BEFORE shipping. Some items may not be readily available and would require longer processing time, such as Customized Items (up to 2-4 weeks for processing before delivery) or those stored at a different location.
Orders are processed and shipped typically within 4-7 days of payment confirmation. If it is a local item and has the "ship immediately" sticker, that means it's most likely going out within 24-48 hours. The only reason for a delay is if items are at our overseas warehouse so we need to prepare it for international shipping. Also, if it is a larger order, we need to make sure it is collected and packaged together.
If your order includes a PREORDER item, we will not ship your order until that item is available. You can opt for partial shipping if you wish to receive the rest of your order earlier. Just put a note or send us a message when you place your order.
If your order includes CUSTOMIZED items like dresses and denim skirts, those will be shipped separately by our affiliate tailors.
DISCLAIMER: When your item is shipped, tracking information will be sent via email. Once the package is handed over to the courier, they will be responsible for making sure that the item is delivered to the customer. Apostolic Co. is not liable for lost/stolen/unreceived packages if tracking shows it was delivered. Because of this, please purchase shipping insurance with your order. It only costs a dollar and gives you 100% protection.
Customers MUST send an e-mail to firstname.lastname@example.org so a claim can be opened. Please note that items returned prior to speaking to an Apostolic Co. representative will NOT be credited. Our affiliates and suppliers have different return policies that we also need to comply with which are available on the product pages.
WE OFFER A 14-DAY MONEYBACK GUARANTEE ACCORDING TO FOLLOWING RULES:
Size exchanges are allowed subject to availability. Items must be returned within 14 days of delivery; unused, unwashed, and with tags intact (if applicable). Returned items need a processing time of 2-3 days for inspection. In the case that the customer changes mind and wants to return the item, there will be a restocking fee of $8.00 per order. This will cover our cost to send the item back to a shipping location and repackage, relabel, etc.
If an item has been worn, sprayed with perfume, or has signs of wear or washing, we will not refund or accept the item. It will be shipped back to the customer.
IMPORTANT: Our Support team responds to emails within 48 hours. Please add our email address email@example.com to your contacts to prevent our messages from being sent to your Spam/Junk folder.
Washed or worn items, including those with stains, are NOT eligible for a refund or exchange. This also includes items sent outside of the return period or items sprayed with perfume or cologne.
We ask you to be respectful of these rules! We want your purchase to be a smooth one and ask that you respect our policy and our determination of non-refund in case of a damaged or worn product.
Apostolic Co. offers free local shipping for replacement items. Unfortunately, we are unable to offer free shipping on international exchanges, so customers will be responsible for covering the shipping cost to and from Apostolic Co.
For INTERNATIONAL orders (Canada, etc.) we can give store credits for returns on non-defective items (size exchanges, replacement requests), or the customer can pay for return shipping fees if they insist on replacements.
PLEASE SHIP ALL RETURNS TO THIS ADDRESS AFTER STARTING A DIALOG WITH OUR CUSTOMER CARE TEAM.